Terms of Service

Last updated: March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of RealOS ("RealOS", "the Platform"), a property intelligence platform operated by SCULPTED ECLIPSE LDA ("we", "us"). By accessing or using RealOS, you agree to be bound by these Terms.

2. Service Description

RealOS is a property intelligence platform that cross-references data from Portuguese government registries — including the IRN (land registry), AT (tax authority), ADENE (energy agency), and Câmara Municipal (municipal council) — to generate property risk assessments for buyers and investors.

RealOS offers the following services:

• Bureaucracy Scanner (free): IMI rate lookup, AL zone detection, EPC class preview — no login required.
• Essential Report (€299 per property): Complete four-document verification, Reality Gap Score, AIRCS assessment, AICF true-cost model — delivered in 72 hours, in English.
• Institutional (from €4,500): Portfolio-level intelligence, Predictive Sourcing engine, API access, white-label reports.

3. Important Disclaimer — Not Legal Advice

4. RealOS Reports

4.1 Report Accuracy

RealOS reports are generated from data obtained from Portuguese government registries and public data sources. While we take reasonable care to ensure accuracy, we do not guarantee that government registry data is complete, current, or error-free. RealOS reports reflect the data available at the time of generation.

4.2 Scoring Methodology

RealOS's proprietary scoring systems — the Reality Gap Score, AIRCS (Asset Integrity and Regulatory Compliance Score), and AICF (Asset Integrity Correction Factor) — are analytical models based on document cross-referencing and publicly available data. Scores are indicative assessments, not guarantees of property condition or value.

4.3 Physical Inspection

RealOS is a document intelligence platform. RealOS does not carry out physical property inspections. Where the Reality Gap Score indicates significant divergence (score above 6), RealOS recommends a physical inspection by a qualified inspection company before proceeding with a transaction.

5. User Obligations

By using RealOS, you agree to:

• Provide accurate information when requesting reports.
• Not rely solely on RealOS reports for property purchase decisions — always engage independent legal and professional advice.
• Not reproduce, redistribute, or commercially exploit RealOS report content without written permission.
• Comply with all applicable laws when using RealOS tools and data.

6. Payment and Refunds

Essential Reports are charged at €299 per property. Payment is required before report generation begins. Reports are delivered within 72 hours of payment confirmation. If we are unable to generate a report for the requested property (e.g., insufficient registry data available), a full refund will be issued within 14 business days.

7. Intellectual Property

All content, scoring methodologies, proprietary concepts (including Reality Gap Score, AIRCS, AICF, Brown Discount, Green Premium), tools, and software on RealOS are the intellectual property of SCULPTED ECLIPSE LDA. You may not copy, modify, distribute, or create derivative works without written permission.

8. Limitation of Liability

To the maximum extent permitted by Portuguese law, SCULPTED ECLIPSE LDA and RealOS shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of RealOS reports or tools, including but not limited to financial losses from property transactions. Our total liability for any claim shall not exceed the amount paid for the specific report giving rise to the claim.

9. Governing Law

These Terms are governed by and construed in accordance with Portuguese law. Any disputes shall be submitted to the courts of Lisbon, Portugal.

10. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements. Material changes will be communicated to registered users via email and posted on this page with an updated date. Continued use of RealOS after changes constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, contact us at hello@realos.pt.